For example: tableauDesktopbit Resolve FlexNet licensing errors when activating or opening Tableau Desktop or Tableau Prep Builder If the Tableau licensing service can't read or access the product key, you might see one of the following errors: No license found for 'TableauDesktop' Unable to add license Function flxActCommonLicSpcPopulateFromTS returned error , , 0 To troubleshoot the error and resolve it, try the steps in this section in the order shown.
Verify the system date and time Verify that the date and time on your computer is set to the current date. Mac Start the Terminal application. Verify that the FlexNet Licensing Service is running If you have verified that the FlexNet Licensing Service is installed, verify that the licensing service is running. Windows From the Windows Start menu, open services. Repair trusted storage If FlexNet Licensing Services is installed and running but you're still seeing an error, there might be a problem with the Tableau product key information.
Windows Open a command window and navigate to the directory where the Customer Activation Utility is. Type the following command: custactutil —localrepair Launch Tableau.
Check the Tableau log file for more information. Check your product key or contact support. Troubleshoot internet errors Tableau Desktop and Tableau Prep Builder require certain firewall and proxy settings to load map views, to load web pages, and to process license requests. The licensing process requests offline activation. Map views appear blank in Tableau Desktop. Web pages in dashboards fail to load. The online map can't be loaded. Troubleshoot accessing the licensing server The Tableau licensing service was moved to a new data center on October 6, If you don't see the success page, you may need to update your local environment to access the licensing services.
For more details, see the Tableau Community Link opens in a new window. Troubleshoot license reporting Tableau Desktop only When Tableau Server and Tableau Desktop instances are properly configured, Tableau Desktop license usage information is available in two administrative views, Desktop License Usage Link opens in a new window and Desktop License Expiration Link opens in a new window.
Administrative views aren't available The Desktop License Reporting administrative views are available only to Tableau Server administrators.
Administrative views don't include expected content If you aren't seeing the data you expect, it could be for one of the reasons listed here. Tableau Desktop was configured less than eight hours ago By default Tableau Desktop reports licensing data at an eight hour interval. The following events force an immediate report from a properly configured Tableau Desktop instance to Tableau Server: Activating Tableau Desktop version Deactivating Tableau Desktop version Renewing maintenance on a license for Tableau Desktop version Tableau Desktop has not been restarted since license reporting was configured If Tableau Desktop was already running when license reporting was configured with a server address to report to, Tableau Desktop must be restarted.
Tableau Desktop has not been opened since being configured for license reporting If Tableau Desktop has not been opened since being configured for reporting, you might not see usage data in the administrative views. Tableau Desktop is incorrectly configured for license reporting Verify that instances of Tableau Desktop are configured correctly with the address of the Tableau Server to report to.
Error messages for license reporting The following table lists log messages that can help identify issues with license reporting. Tableau Desktop is configured for the wrong protocol.
Tableau Desktop is reporting to a non-existent server. Tableau Desktop is reporting to an instance of Tableau Server that is not running. Changing the default reporting interval By default, when configured for Desktop License Reporting, Tableau Desktop reports to the configured server or servers every eight hours.
For example, the following image shows a registry configured so Tableau Desktop reports to the configured Tableau Servers every hour seconds : Mac To change the frequency that Tableau Desktop reports to the server for Mac, edit the com. The Tableau Desktop version. Other applications running on the computer. The operating system on the computer. Possible resolutions To address out-of-memory issues, consider upgrading your operating system or Tableau version to a bit computer.
Troubleshoot opening or saving files on a Dell computer Tableau Desktop only If you installed Tableau Desktop on a Dell computer and that computer has an older version of the Dell Backup and Recovery DBAR application installed, Tableau might close unexpectedly when you try to open or save a workbook or try to access a data source.
Troubleshoot maintenance updates Tableau Desktop only Tableau provides maintenance updates at regular intervals for all currently supported versions of Tableau Desktop. Reason Description Resolution Your product maintenance might have expired. You can elect to purchase support and maintenance services to have ongoing access to product updates, technical support and so on, but this service must be renewed.
For information about how to renew your product maintenance, see the Product Renewal FAQs Link opens in a new window on the Tableau website. The maintenance date for your product key is not up to date. If you know that your maintenance services are current, you might need to update the maintenance expiration date for your product key.
There is a delay between the maintenance release and the prompt to update. There can be several days' delay between when a maintenance release first becomes available and when it is available through the product update process. This gives users and administrators time to evaluate and test the release in their environment before installing it. For information about how to download products, see Where's the installer? Link opens in a new window in this guide. Product updates are turned off.
As a user or as an administrator, you can turn off automatic product updates. Doing this enables you to control when product updates are distributed to the computers. If you still can't, move on to Step 4. Toggle your Windows UAC settings on and off.
This should reset anything blocking the export feature. Go back into QuickBooks and export a report. If you can export a report, everything is fixed. If you can't, move on to Step 5. Microsoft Office and Excel need to be installed on your computer before you install QuickBooks. When you're done, go back into QuickBooks and export a report.
If you still can't, you may need to follow the steps from Microsoft to uninstall and reinstall Excel. QuickBooksHelp Intuit. Learn what to do if the export to Excel option is grayed out or you can't select it. Completely shut down your computer. Plug in cannot communicate with the ASC.
The issue is that you may have old licenses of the "vintage collection" which had no "unlock code". Since the 11th of December , you all have an unlock code that you can see in your My Arturia. Else, quit and restart the ASC. This will enforce a license update with the new unlock codes. Offline : Use the "activate your products" procedure again, to get an up to date file of licenses from the Website.
Licenses Synchronization Failed. If you have this message when you open a software, please follow the instructions below. Licenses Activation Failed. If you have this message, please follow the instructions below. Open the ASC.
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