I would suggest trying the network troubleshooting steps below. If the issue persists, please open a support ticket by clicking the link in my signature, selecting the "PTCGO" option, and then selecting "Contact Us". Plug in modem, then router and reboot your computer. It might help to flush your DNS cache again after troubleshooting the above. Please find instructions to flush DNS cache in Windows 10 below: 1.
Right click on the Start Icon. Click on Command Prompt. The Windows Command Prompt Window will appear. You should receive the following message: Windows IP Configuration. Tried all of the above, no progress made. I also made sure to run it through a clean boot to make sure no programs were interfering.
I tried running the refresher from the file location and it just says "downloading latest version information" with in the bottom left corner. Hello Scottymacz ,. If you've tried all troubleshooting steps and are still running into issues with the game, please reach out to the support team.
If you click on this link to the support portal and select the PTCGO option, selecting "Contact Us" you will be able to create a support ticket. Was eventually able to get it to work, took a lot of digging to find some random file in the middle of nowhere on my c drive. Next, follow these steps to ensure that no trace of the game's temporary files remain on your computer: Go to the Programs and Features section your computer's Control Panel. Select the game and uninstall it. Go to the directory where the game was installed.
Delete the "Unity" folder. Empty your Recycle Bin. Once you've completed this process, grab the latest installer from www. As mentioned above, there is a high likelihood that this will resolve your crashing issue. Sorry to bother you! I run Windows 10, bit. Thanks in advance, DiaborMagics. Link to comment Share on other sites More sharing options There are a few things you can try to get past this issue.
Please see the steps below. If these methods do not work then please reach out to the support team by clicking the link in my signature. Find the folder in which you installed the game, named PokemonTradingCardGameOnline, and run the Refresher executable manually.
This will run the Refresher executable, after which you should be able to Repair or Uninstall the game. After the game has successfully uninstalled, reinstall the game using the newest installer file downloaded above. Posted May 1, edited. Hey there DiaborMagics! Version: Release Date: File Size: 2.
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